September 05, 2018

Terms & Conditions

Please kindly read our terms and conditions carefully:

On booking online or making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Brandi 2 Hotel . By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes

1. Reservation

All services should be booked through our booking engines via phone, fax. The contact address and telephone / facsimile are as bellow:

Adress: 202 Tran Duy Hung – Cau Giay - Hanoi
Phone: +84 3783 1555 (24 hours)
Fax:     +84 4 3783 2079
Hot line: +84 91 6390056 

2. Confirmation

Upon receipt of your request, Brandi 2 Hotel will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

3. Hotel Voucher:

Hotel Vouchers will be issued to you after we receive your final confirmation.

4. Warranty

In some cases, to hold your reservation, our hotel will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.

5. Deposit 

A deposit of minimum 30% will be requested to guarantee all reservations. This deposit can be made by Bank Transfer to our hotel's account advised below. And the rest of the amount can be paid upon arrival to hotel.

6. Payment

Payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.


Address of Beneficiary's Bank: 117A-HOANG QUOC VIET-CAU GIAY-HA NOI - Vietnam
*A/C holder’s full name: NGUYEN VAN TOAN
*A/C number:  101010004135334

7. Cancellation

In the event of cancellation, Brandi 2 Hotel will not impose any charges 48 hours before arrival date. However, if transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

8. Refunds

Refunds, and their method will be effected as agreed between you and Brandi  2 Hotel for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.

For further more details of payment, pls contact us at: